Privacy Policy
Last updated: September 15, 2026
Rubber Decker respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we collect through rubberdecker.com, how we use and share it, and the choices available to you.
1. Who we are
Rubber Decker provides poured-in-place rubber surfacing services in Ontario.
Contact:
Rubber Decker
16 Counsellor Terrace
Barrie, Ontario L4M 7H1
Canada
Email: sales@rubberdecker.com
Telephone: +1 289-991-3325
2. Information we collect
Depending on how you use the website or communicate with us, we may collect:
- Contact and project information: your name, email address, telephone number, location, project type, measurements, photographs, messages and any other details you provide when requesting a quote or contacting us.
- Communications: records of emails, calls, chat messages and other correspondence relating to inquiries, quotes, projects and customer service.
- Technical and usage information: IP address, browser and device information, approximate location, referring pages, pages viewed, links clicked and website interaction data.
- Cookie and advertising information: identifiers and activity information collected through cookies, pixels and similar technologies used for analytics, advertising measurement and remarketing.
Please do not send sensitive personal information that is not needed for your project inquiry.
3. How we use information
We may use personal information to:
- respond to inquiries and prepare estimates or quotes;
- schedule, manage and complete projects;
- provide customer service and warranty support;
- operate, secure, troubleshoot and improve the website;
- understand website traffic and the effectiveness of our advertising;
- send service-related communications;
- send marketing communications where you have consented or where otherwise permitted by law, with an option to unsubscribe; and
- meet legal, accounting, safety and fraud-prevention obligations.
4. Cookies, analytics and advertising
Our website uses cookies and similar technologies. Some are necessary for website operation and security. Others help us understand website use, measure advertising and show relevant advertising.
Services currently used on this website may include:
- Google Analytics to understand website traffic and usage;
- Google Ads to measure advertising performance and support remarketing;
- Meta Pixel to measure activity connected with Facebook and Instagram advertising; and
- LeadConnector chat to provide website chat and manage inquiries.
These providers may receive technical information and online identifiers and may process information outside Canada under their own privacy policies. You can limit cookies through your browser settings and use provider controls such as Google My Ad Center, the Google Analytics opt-out browser add-on, and Meta Ad Preferences. Blocking cookies may affect some website features.
5. When we share information
We do not sell or rent personal information. We may share limited information with:
- service providers that help us host, secure, analyze and operate the website, communicate with customers, manage inquiries or provide advertising services;
- contractors, suppliers or professional advisers when reasonably necessary for a requested project or business operation;
- government, regulatory, law-enforcement or legal parties when required by law or reasonably necessary to protect rights, safety and property; and
- a successor organization in connection with a business transaction, subject to appropriate confidentiality and legal requirements.
Service providers are authorized to use information only as needed to provide their services or as permitted by law.
6. Consent and marketing communications
We obtain consent for the collection, use and disclosure of personal information where required. You may withdraw consent, subject to legal or contractual restrictions and reasonable notice. If you receive promotional email or text messages from us, you can use the unsubscribe method provided or contact us. Service and project-related communications may still be sent when necessary.
7. Retention
We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including responding to inquiries, completing projects, providing warranty support, maintaining business and tax records, resolving disputes and meeting legal obligations. Retention periods vary according to the type of information and the reason it was collected. Information that is no longer required is deleted, anonymized or securely disposed of where appropriate.
8. Safeguards
We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the information. These measures may include HTTPS encryption, access controls, security monitoring and limiting access to people who need the information. No internet transmission or storage system can be guaranteed to be completely secure.
9. Your privacy rights
Subject to applicable law, you may ask to:
- access personal information we hold about you;
- correct inaccurate or incomplete information;
- withdraw consent where consent is the basis for processing;
- request deletion of information that we are not required to retain; or
- ask questions or make a complaint about our privacy practices.
Send privacy requests to sales@rubberdecker.com. We may need to verify your identity before completing a request. If a concern is not resolved, you may contact the Office of the Privacy Commissioner of Canada.
10. Children’s privacy
Our services and website are intended for adults seeking residential or commercial surfacing services. We do not knowingly collect personal information directly from children through the website. A parent or guardian who believes a child has provided information may contact us to request its removal.
11. Third-party websites and social media
The website may link to third-party websites, Facebook, Instagram or other services. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing information.
12. Changes to this policy
We may update this Privacy Policy when our practices, services or legal obligations change. The revised version will be posted on this page with a new “Last updated” date.
13. Contact us
For questions, access or correction requests, consent withdrawal or privacy complaints, contact:
Rubber Decker — Privacy Contact
16 Counsellor Terrace, Barrie, Ontario L4M 7H1, Canada
Email: sales@rubberdecker.com
Telephone: +1 289-991-3325